Free delivery on orders over £100

Terms and Conditions

These terms of use (together with the documents referred to in it, including our   privacy policy, delivery and returns policies) form a binding agreement (“Agreement”) between you and Us, under which you may use this site and order associated products and services offered through this site or application (together the “Services”).

By using our site and/or by placing an order with us, you are deemed to have read and understood these Terms and Conditions (“Terms”) and any and all policies referred to and incorporated herein. You agree to accept these terms when making your order via our Site, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order. 

If there is anything that you don’t agree with or want to be committed to in these Terms and Conditions, then you should not use The Website or place any orders through it.

If you do not agree to these Terms and our Privacy Policy or any of our other policies referred to (including Delivery and Returns), or you are under 18 years of age, please do not use the Site.

We reserve the right to amend these terms and any document referred to at any time. You are expected to check this page and its linked pages from time to time to take notice of any changes we make as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

1. SITE OWNER

This website is an online retail division of JNR UK Group Ltd "Us/We/Our").
Our registered company number is 13160666 registered office is 

33 Woodlands Road, Sunderland, SR67UD

2. SERVICES

We provide an online retail environment through our website enabling you to purchase soft furnishings, fabric, home décor, home accessories, lighting etc. 

We are continually developing our product lines that will be added over time.

3. ACCESS TO THE SITE

You can access the Services in the following ways, and by website visits or mobile applications:

    1. By visiting as a guest and placing an order (“Guest”)
    2. By placing an order and creating an account (“Customer”)

Any reference in these terms to You, means you as a Guest or as a Customer.

4. CUSTOMER 

You can place an order as a guest or you can create a customer account to receive future promotions. A customer account is not required to use the site. 

4.1 Account Detail

You agree that you are responsible for keeping your screen name and password for your account secret. You acknowledge that we are not responsible for third party access to your account that results from sharing your login or other account details or personal information by you or the theft or misappropriation of your screen name and password. We reserve the right to suspend your access to the Services or terminate your account if we suspect an unauthorised person is attempting to access it.

4.2 Account Information

We process information about you in accordance with our privacy policy. By continuing to use the Services and by submitting an order you are confirming that you accept the terms of the privacy policy, as may be amended from time to time, and you are responsible for regularly reviewing the privacy policy for any changes that we reserve the right to make.

We will never ask for personal details via email. If you receive an unsolicited email asking you for your login details or any other such information, please contact our Customer Service team on sales@jnr-studio.co.uk

Customer accounts are only used by JNR-Studio.co.uk for promotional reasons, you account details will not be shared with any 3rd party.

4.2 Customer Agrees to

  1. Are over 18 years old;
  2. are using a payment card (credit or debit card) that is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered;
  3. Have provided all the information requested to submit an order;
  4. Only provided information that is truthful, complete, accurate and up to date; 
  5. Will use the Site in compliance with all applicable laws, rules, regulations, ordinances, edicts or customs of the country in which you live;
  6. Are fully responsible for all use of your account and for any actions that take place using your account whether by yourself or any other person using your account.

You further warrant and represent that you will not:

  1. access or use the Services from any place or jurisdiction where such use is prohibited or contrary to applicable laws, rules, regulations, ordinances, edicts or customs of your jurisdiction, of the United Kingdom, of Australia or of the United States of America;
  2. impersonate or otherwise misrepresent affiliation, connection or association with, any person or entity;
  3. provide any information including payment card details that are misleading or fraudulent;
  4. interfere or disrupt networks connected to the Services or attempt to interfere with the proper functioning of the Services;
  5. access data not intended for such user or logging into a server or account which the user is not authorized to access;
  6. attempt to probe, scan or test the vulnerability of the system or network or to breach the security or authentication measures of the site without proper authorization;
  7. attempt to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Services, overloading, “flooding”, “spamming”, “mail bombing” or “crashing” or otherwise attempting to deny service to the Site or the server of any user;

5. PRODUCTS

Prior to submitting an order with us, you should review these important terms.

5.1 Product Specifications

All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

Our products are displayed as clearly as possible throughout our website to give you as much information as we have about each product. If you need further information please contact us at sales@jnr-studio.co.uk and we will do our best to help.

6. PRICING 

6.1 Displayed Price

All prices are shown in £s sterling and include VAT at the applicable current rates but exclude delivery charges, unless expressly stated otherwise (see our Delivery Policy for further details).

We reserve the right to cancel orders where a price mistake has been made.

6.2 Sale Items/Discounts

Sale items will not work with discount codes as they have already been reduced. We reserve the right to amend discounts at anytime.

7. STOCK AND ESTIMATED DELIVERY DATES

7.1 Large items 

Many of our products are held in stock in our warehouse and available for fast dispatch. Some larger items including some artificial trees, furniture, and lighting we order these from suppliers and may take longer to despatch.

7.2 Delivery dates

We partner with a variety of courier services and will select the most appropriate service for your order. Sometimes due to circumstances out of our control, (e.g. poor weather or international holidays or delays during peak periods with the couriers) dates quoted for delivery can only be estimated delivery dates and may be subject to change depending on the carrier network.

8. Placing Order

Our order processing system is completed in the following steps:

You select your products on our website where you will be guided through a simple purchasing sequence.

  1. You place your order with us, via the website by clicking on the “confirm order” button, once you have checked and agreed your order at the checkout.
  2. Your credit/debit card will be authorised when your order is placed and processed. This does not affect your statutory rights. 
  3. We will then send to you an order acknowledgement email confirming the products you have ordered - this is not an order confirmation or order acceptance from us at this stage, it is a reminder for you of what has been processed through our system. If there are any problems with this acknowledgement, please contact us as soon as possible. 
  4. Your order will then be processed in our warehouse within 2 days and shipped from there for delivery to you within approximately 5-10 working days.
  5. After dispatch, we will send you a final order confirmation email. Where our couriers have an order tracking facility we will provide that information to you.

9. ORDER ACKNOWLEDGEMENT AND ACCEPTANCE

9.1 Order Acknowledgement

Once you have placed an order, the ‘confirmation’ stage will set out the final details of your order. We will send you an acknowledgement email detailing the products you have ordered.  This is not a confirmation that your offer to purchase the goods has been accepted, but confirmation from us to you of your request. At this stage, your credit or debit card will be debited. You will receive a second email when the goods have been dispatched from our warehouse or are with our courier. 

Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you/we have cancelled it.

Occasionally we may need to notify you that we cannot accept your order at which time we will credit any payments made in full. Reasons for non-acceptance of orders include (but are not limited to):

  • Our inability to obtain authorisation for your payment;
  • The identification of a pricing or product description error.
  • You do not meet the criteria set out in these Terms, or you have breached these Terms.

10. PAYING FOR YOUR ORDER

10.1 Accepted payment methods

We accept online payment in an encrypted and secure environment by credit card. We currently accept Visa, Mastercard, Delta, Maestro, Switch, American Express and Paypal.

All prices quoted on our website are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. All transactions are made in GBP pounds sterling (£).

Throughout the check-out process, the cost of your purchase will be shown in your chosen currency, until the final step before making a payment, when we will show you the exact GBP equivalent that will be charged to your card.

We will only deliver items within the UK.

10.4 Problems with payment

In the event that you disagree you must contact us either by email or telephone, stating your reasons for dispute of the charge. This will enable us to accurately and promptly assess your complaint and, where justified, credit your card with the disputed amount in a timely manner to avoid any further inconvenience to you.

11. DELIVERY

Please refer to our UK Delivery which clearly explain our delivery terms, and both policies (and the terms included in them) are expressly incorporated herein. We will not deliver outside of the UK.

We wish to draw your attention to some important terms regarding delivery:

  1. The risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
  2. Whilst we will make every effort to deliver within the time stated on our Website, we will not be liable for any loss caused to you by any late delivery or failure to deliver within the estimated timescales. Please contact us at sales@jnr-studio.co.uk as soon as possible if you do not receive your goods within the expected time. We will endeavour to get your goods to you as soon as possible or you may cancel your order. You will be refunded once the goods have been returned to us in line with our Returns Policy or classified as lost by the Carrier company.
  3. We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we will refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us.
  4. Once an order has been despatched and assigned for delivery, unfortunately, it cannot be amended or cancelled.

 

12. RETURNS

Please refer to our Returns Policy which clearly explains our Returns terms, and is expressly incorporated herein.


12.1 Change of mind

Should you change your mind you can return to use but you are responsible for the delivery back to us. Please send to 33 Woodlands Road, Sunderland, SR67UD. The original delivery price will be deducted from the refund.

12.2 Faulty goods

Nothing within our Returns Policy seeks to limit or otherwise affect your statutory rights including the cancellation rights for UK Customers (described below).

If the product is found to be damaged or faulty then our standard returns policy in relation to damaged or faulty goods will apply.

In the event that you receive your order in a faulty or damaged condition, please contact us within 14 days by email at sales@jnr-studio.co.uk and we will make the necessary arrangements to collect the damaged/faulty goods.

We will ask you to email a photograph of the damage and complete a short questionnaire as part of our quality assurance checks.

Please note it is critical that you keep all the original packaging and repack the item with care. Our courier will make the collection, and upon inspection at our warehouse, a refund, or replacement sent at our expense, will be arranged.

 

13. STATUTORY CANCELLATION RIGHT

Under the United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are resident within UK, you can cancel your order within 14 days after receiving your goods (or, if your order consists of multiple goods, the 14 day period begins from the day you receive the last item of your order).

After the goods have been returned to us, or you have provided proof of having returned the goods (e.g. proof of postage receipt), whichever is sooner, you will receive a refund within 14 days. If the goods are not in the original ordered condition, we have the right to deduct a relevant amount from any refund.

In addition to a refund for the costs of goods ordered from us, we are also required to refund you any basic delivery costs. If you ordered the goods and selected an enhanced delivery service e.g. next day delivery, we are under no obligation to refund this cost to you, and any refund will be at our discretion.

You can contact us by email at sales@jnr-studio.co.uk to cancel on the basis of this statutory right. 

   

14. MAKING A COMPLAINT

Direct any complaints to sales@jnr-studio.co.uk

 

15. LEGAL TERMS

We hope that these Terms are clear for you, we try our best to avoid the legal jargon but some sections have to be included to protect you and to protect us. Please read this section carefully.

15.1. Disclaimer of Warranties

This section will apply to the maximum extent permitted by applicable law.

We will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website We disclaim liability for, and no warranty, representation, condition or other term is made with respect to, the connectivity and availability of the Services.

Opinions, advice, statements, offers, or other information or content made available through the Services, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. We do not: (i) warrant or guarantee the accuracy, completeness or usefulness of any information provided on the Services, or (ii) adopt, endorse or accept responsibility for the accuracy or reliability of any opinion, advice, or statement made by any party other than us. Under no circumstances will we be responsible for any loss or damage resulting from anyone’s reliance on information or other content posted on the Services, provided through the Services, or transmitted to or by any Guests or Customer.

We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

15.2. Limitation of Liability

To the maximum extent permitted by law, we will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

  1. economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
  2. loss of goodwill or reputation; or
  3. special or indirect losses;
  4. suffered or incurred by that party arising our of or in connection with the provisions of any matter under these terms and conditions.

Our total liability to you in connection with these Terms or the use of the Services shall be limited as to either: (i) the price paid for any goods or services purchased by you as Customer; or (ii) £100 if you are a Guest.

Nothing in these Terms will limit or exclude our liability for: (i) death or personal injury arising from our proven negligence; or (ii) fraud or fraudulent misrepresentations made by us. Nothing in these Terms affects your statutory rights as a consumer.

15.3.Indemnities

You agree to indemnify us, our officers, directors, employees, agents, and third parties for any claims, causes of action, debts, losses, costs, liabilities and expenses (including reasonable legal fees) relating to or arising, directly or indirectly, out of: (i) your, on anyone using your account’s use of or inability to use the Services, (ii) any content or information posted by you or anyone using your account, (iii) your or anyone using your account’s violation of these terms of use or your or anyone using your account’s violation of any rights of a third party, or (iv) your or anyone using your account’s violation of any applicable laws, rules or regulations.

We reserve the right, at our own cost, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree to provide us with full co-operation if we choose to exercise this right.

You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

15.4.Our Intellectual Property Rights

All rights in the designs, intellectual property and information on our Site are owned by us or licensed to us. These are protected, as appropriate, by copyright, trademarks and other intellectual property rights. You may only view, reproduce or print the materials on this Website for the purpose of ordering goods from us and as authorised below. The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademarks or registered trademarks of us or our suppliers or content and technology providers or their respective owners. ALL RIGHTS RESERVED. You agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited.

15.5. Links to other Third Party Sites

Where any of our sites contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

15.6. Assignment

You are not permitted to assign, novate or otherwise transfer your rights and obligations under this Agreement to any other person or party. We, however, are entitled to assign, novate, or otherwise transfer any or all of our rights and obligations to any other party without notice to you.

15.7.Entire Agreement

These terms of use, and the pages throughout the sites and Services to which these terms refer, constitute a contract that governs the relationship between us and you. They cancel and replace any conditions that may have been agreed to in the past, even if not directly withdrawn or amended, and constitute the entirety of the rights and obligations in place between us. "If any provision of this Agreement is held illegal or unenforceable in a judicial proceeding, such provision shall be severed and shall be inoperative, and the remainder of this Agreement shall remain operative and binding on the Parties.

15.8. Jurisdiction and Applicable Law

These terms of use and the documents referred to in them shall be governed and construed in accordance with English law. Any disputes relating to these terms of use, the documents referred to in them or the site or the Services will be subject to the exclusive jurisdiction of the English courts.

15.9.Class Action Waiver

IN ANY DISPUTE, NEITHER YOU NOR ANY OTHER PERSON SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER AFFILIATES OR PERSONS, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. YOU ACKNOWLEDGE THAT YOU ARE GIVING UP YOUR RIGHTS TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO ANY SUCH CLAIM.

 

16. DISCOUNT CODES

Promotions cannot be backdated or applied retrospectively to orders already placed.

Discount codes may not be used in conjunction with any other promotion.

Only one discount or promotional code can be used at a time.