By using our site and/or by placing an order with us, you are deemed to have read and understood these Terms and Conditions (“Terms”) and any and all policies referred to and incorporated herein. You agree to accept these terms when making your order via our Site, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.
If there is anything that you don’t agree with or want to be committed to in these Terms and Conditions, then you should not use The Website or place any orders through it.
This website is an online retail division of JNR UK Group Ltd "Us/We/Our").
Our registered company number is 13160666 registered office is
33 Woodlands Road, Sunderland, SR67UD
We provide an online retail environment through our website enabling you to purchase soft furnishings, fabric, home décor, home accessories, lighting etc.
We are continually developing our product lines that will be added over time.
You can access the Services in the following ways, and by website visits or mobile applications:
Any reference in these terms to You, means you as a Guest or as a Customer.
You can place an order as a guest or you can create a customer account to receive future promotions. A customer account is not required to use the site.
You agree that you are responsible for keeping your screen name and password for your account secret. You acknowledge that we are not responsible for third party access to your account that results from sharing your login or other account details or personal information by you or the theft or misappropriation of your screen name and password. We reserve the right to suspend your access to the Services or terminate your account if we suspect an unauthorised person is attempting to access it.
We will never ask for personal details via email. If you receive an unsolicited email asking you for your login details or any other such information, please contact our Customer Service team on firstname.lastname@example.org
Customer accounts are only used by JNR-Studio.co.uk for promotional reasons, you account details will not be shared with any 3rd party.
You further warrant and represent that you will not:
Prior to submitting an order with us, you should review these important terms.
All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
Our products are displayed as clearly as possible throughout our website to give you as much information as we have about each product. If you need further information please contact us at email@example.com and we will do our best to help.
All prices are shown in £s sterling and include VAT at the applicable current rates but exclude delivery charges, unless expressly stated otherwise (see our Delivery Policy for further details).
We reserve the right to cancel orders where a price mistake has been made.
Sale items will not work with discount codes as they have already been reduced. We reserve the right to amend discounts at anytime.
Many of our products are held in stock in our warehouse and available for fast dispatch. Some larger items including some artificial trees, furniture, and lighting we order these from suppliers and may take longer to despatch.
We partner with a variety of courier services and will select the most appropriate service for your order. Sometimes due to circumstances out of our control, (e.g. poor weather or international holidays or delays during peak periods with the couriers) dates quoted for delivery can only be estimated delivery dates and may be subject to change depending on the carrier network.
Our order processing system is completed in the following steps:
You select your products on our website where you will be guided through a simple purchasing sequence.
Once you have placed an order, the ‘confirmation’ stage will set out the final details of your order. We will send you an acknowledgement email detailing the products you have ordered. This is not a confirmation that your offer to purchase the goods has been accepted, but confirmation from us to you of your request. At this stage, your credit or debit card will be debited. You will receive a second email when the goods have been dispatched from our warehouse or are with our courier.
Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you/we have cancelled it.
Occasionally we may need to notify you that we cannot accept your order at which time we will credit any payments made in full. Reasons for non-acceptance of orders include (but are not limited to):
We accept online payment in an encrypted and secure environment by credit card. We currently accept Visa, Mastercard, Delta, Maestro, Switch, American Express and Paypal.
All prices quoted on our website are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. All transactions are made in GBP pounds sterling (£).
Throughout the check-out process, the cost of your purchase will be shown in your chosen currency, until the final step before making a payment, when we will show you the exact GBP equivalent that will be charged to your card.
We will only deliver items within the UK.
In the event that you disagree you must contact us either by email or telephone, stating your reasons for dispute of the charge. This will enable us to accurately and promptly assess your complaint and, where justified, credit your card with the disputed amount in a timely manner to avoid any further inconvenience to you.
Please refer to our UK Delivery which clearly explain our delivery terms, and both policies (and the terms included in them) are expressly incorporated herein. We will not deliver outside of the UK.
We wish to draw your attention to some important terms regarding delivery:
Should you change your mind you can return to use but you are responsible for the delivery back to us. Please send to 33 Woodlands Road, Sunderland, SR67UD. The original delivery price will be deducted from the refund.
Nothing within our Returns Policy seeks to limit or otherwise affect your statutory rights including the cancellation rights for UK Customers (described below).
If the product is found to be damaged or faulty then our standard returns policy in relation to damaged or faulty goods will apply.
In the event that you receive your order in a faulty or damaged condition, please contact us within 14 days by email at firstname.lastname@example.org and we will make the necessary arrangements to collect the damaged/faulty goods.
We will ask you to email a photograph of the damage and complete a short questionnaire as part of our quality assurance checks.
Please note it is critical that you keep all the original packaging and repack the item with care. Our courier will make the collection, and upon inspection at our warehouse, a refund, or replacement sent at our expense, will be arranged.
Under the United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are resident within UK, you can cancel your order within 14 days after receiving your goods (or, if your order consists of multiple goods, the 14 day period begins from the day you receive the last item of your order).
After the goods have been returned to us, or you have provided proof of having returned the goods (e.g. proof of postage receipt), whichever is sooner, you will receive a refund within 14 days. If the goods are not in the original ordered condition, we have the right to deduct a relevant amount from any refund.
In addition to a refund for the costs of goods ordered from us, we are also required to refund you any basic delivery costs. If you ordered the goods and selected an enhanced delivery service e.g. next day delivery, we are under no obligation to refund this cost to you, and any refund will be at our discretion.
You can contact us by email at email@example.com to cancel on the basis of this statutory right.
Direct any complaints to firstname.lastname@example.org
We hope that these Terms are clear for you, we try our best to avoid the legal jargon but some sections have to be included to protect you and to protect us. Please read this section carefully.
This section will apply to the maximum extent permitted by applicable law.
We will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website We disclaim liability for, and no warranty, representation, condition or other term is made with respect to, the connectivity and availability of the Services.
Opinions, advice, statements, offers, or other information or content made available through the Services, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. We do not: (i) warrant or guarantee the accuracy, completeness or usefulness of any information provided on the Services, or (ii) adopt, endorse or accept responsibility for the accuracy or reliability of any opinion, advice, or statement made by any party other than us. Under no circumstances will we be responsible for any loss or damage resulting from anyone’s reliance on information or other content posted on the Services, provided through the Services, or transmitted to or by any Guests or Customer.
We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
To the maximum extent permitted by law, we will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
Our total liability to you in connection with these Terms or the use of the Services shall be limited as to either: (i) the price paid for any goods or services purchased by you as Customer; or (ii) £100 if you are a Guest.
Nothing in these Terms will limit or exclude our liability for: (i) death or personal injury arising from our proven negligence; or (ii) fraud or fraudulent misrepresentations made by us. Nothing in these Terms affects your statutory rights as a consumer.
We reserve the right, at our own cost, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree to provide us with full co-operation if we choose to exercise this right.
You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
All rights in the designs, intellectual property and information on our Site are owned by us or licensed to us. These are protected, as appropriate, by copyright, trademarks and other intellectual property rights. You may only view, reproduce or print the materials on this Website for the purpose of ordering goods from us and as authorised below. The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademarks or registered trademarks of us or our suppliers or content and technology providers or their respective owners. ALL RIGHTS RESERVED. You agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited.
Where any of our sites contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
You are not permitted to assign, novate or otherwise transfer your rights and obligations under this Agreement to any other person or party. We, however, are entitled to assign, novate, or otherwise transfer any or all of our rights and obligations to any other party without notice to you.
IN ANY DISPUTE, NEITHER YOU NOR ANY OTHER PERSON SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER AFFILIATES OR PERSONS, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. YOU ACKNOWLEDGE THAT YOU ARE GIVING UP YOUR RIGHTS TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO ANY SUCH CLAIM.
Promotions cannot be backdated or applied retrospectively to orders already placed.
Discount codes may not be used in conjunction with any other promotion.
Only one discount or promotional code can be used at a time.