Free delivery on orders over £100

Returns

We’re sure you’ll love the products as much as we do, however, if you don’t you can return it to us or exchange, based on the below conditions, within 28 days of delivery. We must be made aware of your intent to return within 14 days from delivery. Any orders that are cancelled after dispatch will have the shipping costs deducted from the refund.

Our Policy

  1. Returned items must be in the original manufacturers packaging and in a resalable condition. We reserve the right to charge up to 30% restocking fee.
  2. You are responsible for the safe return of your items, including the cost of postage. Please ensure all goods are returned as they are shipped including manufacturers and any outer packaging. This will be refunded if the product is faulty.
  3. Should you simply no longer require your item then the original delivery charge will be deducted from your refund.
  4. Faulty items can be returned and will get a full refund.

 

FAQ’s

Collections

We can organise collections for you for a return. Please note, a £25 fee is charged for failed collections, please ensure you are at the property during the collection time and date. If you are not going to be in then please inform customer services more than 24 hours before. 

Send by courier

You're welcome to use your own courier to return an item. Please make sure all items are well packaged and insured as we will not be able to process a return for goods that are damaged when received back.

Our returns address is:

33 Woodlands Road, Cleadon, Sunderland, SR67UD

My item has arrived and it’s damaged.

When contacting us regarding a damaged item please provide as much information as possible. We will require an image showing the issue as part of the returns process.