We’re sure you’ll love the products as much as we do, however, if you don’t you can return it to us or exchange, based on the below conditions, within 28 days of delivery. We must be made aware of your intent to return within 14 days from delivery. Any orders that are cancelled after dispatch will have the shipping costs deducted from the refund.
We can organise collections for you for a return. Please note, a £25 fee is charged for failed collections, please ensure you are at the property during the collection time and date. If you are not going to be in then please inform customer services more than 24 hours before.
Send by courier
You're welcome to use your own courier to return an item. Please make sure all items are well packaged and insured as we will not be able to process a return for goods that are damaged when received back.
Our returns address is:
33 Woodlands Road, Cleadon, Sunderland, SR67UD
My item has arrived and it’s damaged.
When contacting us regarding a damaged item please provide as much information as possible. We will require an image showing the issue as part of the returns process.